Support
Questions, problems, or feedback about Liftkin? Email gavin@zyncaisolutions.com and we will reply within 2 business days. Reports about people or content are reviewed within 24 hours.
Account
I forgot my password
On the sign in screen, tap Forgot password?, enter your email, and open the link on your iPhone to choose a new one.
How do I turn on Face ID?
Sign in with your password once and tap Turn on when Liftkin offers Face ID. You can also require Face ID to open the app under Social, Edit profile, Security.
How do I delete my account?
Open Social, tap Edit profile, then Delete account. This permanently deletes your profile, workouts, photos, and messages.
Training
How is the Improvement Score calculated?
Each week you get a score from 0 to 100: 40 percent consistency (sessions versus your weekly goal), 40 percent progress (your estimated one rep max versus your previous 4 weeks, adjusted for experience level), and 20 percent personal records. Tap How it works on the Home tab for details.
Why does Liftkin suggest a weight for my next set?
If you follow a plan, Liftkin looks at your last sessions. Hit the top of the rep range on every set and it suggests a small weight increase; otherwise it suggests the same weight and one more rep. Always choose a weight you can lift with good form.
Community and safety
How do I report or block someone?
Open their profile and tap the menu in the top corner, then Report or Block. To report a message or comment, press and hold it. Blocking hides you from each other and stops messages.
Who can see where I train?
Only friends (people you follow who follow you back) see your gym check-ins. You appear on a gym leaderboard only if you turn it on for that gym. Liftkin never stores your live location.
Notifications
Choose what you get under Social, Edit profile, Notifications. If nothing arrives, check that notifications for Liftkin are allowed in iPhone Settings.